Contact Us
Got a question about a review, a correction to flag, or a comment on how we rank Canadian online casinos for fast payouts? This page tells you how to reach the Best Casinos Canada team and what to expect when you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — the casino name, the page you're referring to, and what prompted your message — so we can look into it properly rather than guessing at context. We read every message and aim to reply within a couple of business days, though it can take a little longer during busier periods.
What we can help with
- Review accuracy — if something on one of our casino write-ups looks out of date, such as a bonus offer or payout detail, tell us and we'll check it against the current terms.
- Player experiences — if you've played at one of the sites we cover, your feedback on withdrawal speed, support quality or account verification helps us keep our ratings honest.
- General questions — about how our comparisons work, how we assess payout speed, or how our editorial rankings are built.
- Site issues — broken links, formatting problems, or anything else that gets in the way of a good read.
What we can't help with
We're an independent comparison site, not a casino operator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or answer questions tied to a specific player account. Those requests need to go directly to the casino's own support team, usually reachable through live chat or email from within your account.
If you're concerned about your gambling habits or those of someone close to you, our Responsible Gambling page has practical guidance and support options rather than something we can address through a contact form.
Before you write in
A few things that help us help you faster:
- Check whether your question is already answered on the relevant casino review or on our Terms and Conditions page.
- Include the casino name and, if possible, a link to the page you're asking about.
- Let us know if your message relates to a bonus offer, since terms can change and we'll want to verify the current version before replying.
Who's behind the reviews
You can read more about how Best Casinos Canada approaches its rankings, and who puts the pages together, on our About Us page. We're independent of the casinos listed here, and while some offers on this site may earn us a commission if you sign up, that arrangement never decides where a brand lands in our rankings — that's based on our own research into payout speed, licensing, game range and player terms.
A quick note on feedback
Online casino terms, bonus structures and payout policies shift more often than most people expect. If you spot something that's changed since we last checked — a withdrawal limit, a new payment method, a bonus that's been retired — flagging it is genuinely useful. It's one of the main ways we keep our comparisons of Canadian online casinos current for the next reader.